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Bershka Customer Care
| CITY / Town | London |
| Telephone | 44 20 78514300 |
| Email Address | [email protected] |
| Location / Head Office | Lumina House 89 New Bond Street London W1S 1DA |
Main Company Website Link: https://www.bershka.com/gb/
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The design retailer has secured itself as a central participant in the business, focusing on an insightful crowd. They opened 100 stores in just two years to establish their brand’s reputation. Now, 18 years later, they have over 1000 stores in over 70 markets and contribute 9% of their parent company’s revenue. Because of their adaptable business model, stores always have access to the most recent fashions. This versatility permits them to answer occasional changes by presenting new items rapidly.
Each season’s assortment is crafted by an innovative team inspired by market trends and feedback. The design team, with over 60 experts, continually assesses consumer needs, offering 4,000 items annually. Their stores are renowned for strategic locations and meticulously planned architecture. From window displays to interior arrangements, the stores maintain a cohesive and stylish image. Spacious and forward-thinking, these stores serve as showcases for the latest fashion trends.
In each city, they choose prime commercial locations and frequently select unique buildings, which their architectural studio renovates to match their brand’s image and philosophy. Music, screens, projections, cutting-edge graphics, trending colours, contemporary furniture design, and cutting-edge lighting enhance the shopping experience. Customers can explore the most recent trends in a welcoming setting thanks to the shop interiors’ emphasis on fashion displays.
Their image team creates and updates every aspect, from the layout to the graphics, seasonally. While browsing and trying on clothes, customers can enjoy the most recent music and urban art. The window shows feature key assortment of things, continually revived to reflect occasional patterns. The shopping area has large glass fronts to show off the entire collection.
Services
Personalized Styling Services
They offer customized styling administrations to assist clients with tracking down the ideal outfit for any event. Proficient beauticians are accessible in-store to give one-on-one discussions, offering design exhortation and styling tips custom-made to individual inclinations and body types. With this service, you can be sure that every customer will leave the store looking and feeling great in their new clothes.
Online Shopping and Home Delivery
Customers can browse and purchase the most recent fashion items from the convenience of their own homes thanks to the retailer’s comprehensive online shopping experience. To help with online shopping, the user-friendly website includes size guides, high-quality images, and detailed product descriptions.
Click and Collect
The click and collect service is a convenient alternative for those who prefer to shop online but want to avoid delivery wait times. Orders can be placed online and picked up at the store closest to them. This service is a popular option for busy shoppers because it combines the convenience of online shopping with the immediate convenience of in-store pickup.
In-Store Events and Workshops
They routinely have in-store occasions and studios intended to draw in and motivate clients. These events include DIY craft sessions, seasonal launch parties, fashion shows, and styling workshops. Customers can connect with the brand and learn about the most recent fashion trends in a fun and interactive way through these activities.
Sustainable Fashion Initiatives
The retailer has implemented several initiatives to promote eco-friendly clothing because it is committed to sustainability. This incorporates offering a scope of dress produced using feasible materials, empowering clients to reuse old pieces of clothing through in-store reusing projects, and utilizing harmless to-the-ecosystem bundling.