Srilanka Post Office Tracking
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Customer Service
| CITY | Colombo |
| Telephone | +94 0112328301-3 |
| Email Address | [email protected] / [email protected] |
| Location / Head Office | Post Master General, Postal Head Quarters, D.R Wijewardena Mawatha, Colombo 10, 001000, Sri Lanka. |
Main Company Website Link: https://slpost.gov.lk/
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Srilanka Post Office Service
Sri Lanka’s postal service, established in 1798, has grown into a large organization with over 19,000 employees. It serves nearly 20 million people across the country, providing various services through a network of 4,692 post offices. Initially set up by Dutch rulers, the service has continually evolved to meet the needs of the population. By 2004, there was a post office within every 14 km radius, ensuring wide access to postal services for most communities. The institution has focused on modernizing its operations and infrastructure to enhance the efficiency and quality of services.
More offices equipped with updated technology delivered faster and more reliable services over time. This modernization reflects ongoing efforts to improve and expand service offerings for growing demand. The postal service prioritizes professional development, motivating staff to deliver exceptional service. Continuous investment in employee performance and well-being fosters an environment of dedication and pride.
Customer satisfaction remains central to their mission, driving efforts to adapt services to changing market needs. The postal service has collaborated with stakeholders to develop strategic plans aimed at improving service quality, expanding operations, and maintaining public trust. This approach positions the postal network as a key communication and service hub within the country.
Looking ahead, they are focused on further improving the service by aligning with technological advancements, streamlining operations, and offering new services to cater to a broader audience. These efforts aim to enhance customer satisfaction and position the service as a key player in the competitive communications landscape of South Asia.